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Hello Jcatsmom and welcome to the WTT forum. My name is Satchfan and I would be glad to help you with your computer problem. Please read the following guidelines which will help to make cleaning your machine easier:.Please do not install/uninstall any programs unless asked to.Please do not run any scans other than those requested.Please follow all instructions in the order posted.Please continue to review my answers until I tell you your machine appears to be clear. Absence of symptoms does not mean that everything is clear.If you don't understand something, please don't hesitate to ask for clarification before proceeding.The fixes are specific to your problem and should only be used for this issue on this machine.Please reply within 3 days. If you do not reply within this period I will post a reminder but topics with no reply in 4 days will be closed! Please note that I am still in training and my replies need to be checked by an expert in order for you to receive the best possible advice. This may result in a small delay between my posts but I shall try to keep this to a minimum.

I am looking through your log now and will reply as soon as possible. Hello again Jcatsmom I see that Malwarebytes got rid of some infections but there are still signs of infection in your log so I’d like you to run some more up-to-date programs to see what else may be there. Run OTL Download to your Desktop. Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted. When the window appears, underneath Output at the top change it to Minimal Output.

Check the boxes beside LOP Check and Purity Check. Under the Custom Scan box paste this in: netsvcs%SYSTEMDRIVE%.%systemroot% Fonts.com%systemroot% Fonts.dll%systemroot% Fonts.ini%systemroot% Fonts.ini2%systemroot% Fonts.exe%systemroot% system32 spool prtprocs w32x86.%systemroot% REPAIR.bak1%systemroot% REPAIR.ini%systemroot% system32.jpg%systemroot%.jpg%systemroot%.png%systemroot%.scr%systemroot%.sy%APPDATA% Adobe Update.%ALLUSERSPROFILE% Favorites.%APPDATA% Microsoft.%PROGRAMFILES%.%APPDATA% Update.%systemroot%. /mp /s CREATERESTOREPOINT%systemroot% System32 config.sav%PROGRAMFILES% bak.

/s%systemroot% system32 bak. Hello Jcatsmom P2P - I see your friend has P2P software, ( Limewire), although it is not installed on the machine. We are not here to pass judgment on file-sharing as a concept. However, we ask you to warn them that engaging in this activity and having this kind of software installed on the machine will always make it more susceptible to re-infection. This likely contributed to the current situation.

Will give them further information. Please note: Even if using a 'safe' P2P program, it is only the program that is safe.

They will be sharing files from uncertified sources, and these are often infected. The bad guys use P2P file-sharing as a major conduit to spread their wares.

Please advise them to see this topic for more information:. I would strongly recommend that you advise them to remove it from the Program Files folder. Check for Java update and remove old versions. This computer’s version of Java is out of date.

Older versions have vulnerabilities that malware can use to infect the system. Please follow these steps to update Java components and remove older versions. Click Start, Settings and then click Control Panel 2. Double-click on the Java 3. Click on the ‘Update’ tab and then on Update now. Still in the Java Control Panel, click on the General tab 5.Under Temporary Internet Files, click the Settings button. Click on the Delete Files button.

There are two options in the window to clear the cache – Leave BOTH of the following checked: Applications and Applets Trace and Log Files 7 Click OK on Delete Temporary Files Window 8 Click OK to leave the Temporary Files Window 9 Click OK to leave the Java Control Panel. Still in the Control Panel, double-click on Add or Remove programs. (it may take time to produce the list of programs, so please be patient). Now remove all earlier versions of Java. Download ComboFixfrom the following location:.

IMPORTANT!!! Save ComboFix.exe to your Desktop. Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon.

They may otherwise interfere with our tools. See this for programs that need to be disabled and instruction on how to disable them. Remember to re-enable them when we're done. Double click on ComboFix.exe & follow the prompts.

As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal.

It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware. Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures. Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message: Click on Yes, to continue scanning for malware. Note: Do not mouse-click combofix's window while it is running. That may cause it to stall.

When finished, it will produce a log. Please include the ComboFix.txt in your next reply. It can be found at C: ComboFix.txt Satchfan. Hi Jcatsmom The ComboFix log shows that you have two antiviruse programs on your computer: AT&T and McAfee. Can you let me know when you installed them and if you understand why they are both on there. Your computer is looking clean but let’s run a couple of checks just to be sure. Run Malwarebytes’ Anti-Malware You previously ran a scan with MBAM so had it on your system: if you no longer have it, you can download it from:.Start Malwarebytes-Anti-Malware and update it, (“Update” tab.Once it is updated, click on “Scanner” tab, select Perform quick scan, then click Scan.When the scan is complete, click OK, then Show Results to view the results.Be sure that everything is checked, and click Remove Selected.When removal is completed, a log report will open in Notepad and you may be prompted to restart your computer.

(see Note below).The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.Copy and paste the contents of that report in your next reply and exit MBAM. NOTE: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts. Click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware. Run an on-line scan with Kaspersky Using Internet Explorer or Firefox, visit 1.

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Click Accept, when prompted to download and install the program files and database of malware definitions. To optimize scanning time and produce a more sensible report for review:. Close any open programs. Turn off the real time scanner of any existing antivirus program while performing the online scan 3. Click Run at the Security prompt. The program will then begin downloading and installing and will also update the database. Please be patient as this can take several minutes.

Once the update is complete, click on My Computer under the green Scan bar to the left to start the scan. Once the scan is complete, it will display if your system has been infected. It does not provide an option to clean/disinfect. We only require a report from it.

Do NOT be alarmed by what you see in the report. Many of the finds have likely been quarantined. Click View scan report at the bottom. Click the Save as Text button to save the file to your desktop so that you may post it in your next reply Please include the result of both scans and let me know how your computer is running. Hi, Satchfan.

The MalwareBytes scan was clean. I wrestled with the computer for hours, trying to get Kaspersky to run.

I kept getting the message 'Launch of the Java applicaton is interrupted! Please establish an uninterrupted Internet connection for work with this program.'

I used Java Ra to clean out old files, installed Java version 6 Update 21, tried to make sure Java scripting was allowed were needed, etc. Had McAfee totally disabled. I installed XP Service Pack 3 with no problem. Its updates didn't help either. To answer your questions. This computer has one anti-virus program it is the Security Suite for AT&T, provided by McAfee.

The computer seems to be running quite well now. Hello Jcatsmom You’ve done a good job and as you say, the computer appears to be clean. We need to tidy up the computer by removing the tools that have been used. First Follow these steps to uninstall Combofix.Click START then RUN.Now type Combofix /uninstall in the runbox and click OK.

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Note the space between the X and the /, it needs to be there.Please follow the prompts to uninstall Combofix.Once it's finished uninstalling itself you will receive a message saying Combofix was uninstalled successfully. Next Uninstall OTL.Double-click OTL.exe.Click the CleanUp!.Select Yes when the Begin cleanup Process? Prompt appears.If you are prompted to reboot during the cleanup, select Yes.The tool will delete itself once it finishes, if not delete it by yourself. NOTE: If you receive a warning from your firewall or other security programs regarding OTL attempting to contact the internet, please allow it to do so.

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Run ATF Cleaner I see you have run ATF Cleaner before. I suggest you run it again now that the computer seems to be clean as it will tidy up and remove any temporary files. Set the computer to automatically check for Windows updates. It would appear that if you had to install SP3, this computer is not set to automatically check for updates.

To turn on Automatic Updates:.Click Start, Settings and then click Control Panel.Double-click Automatic Updates.Choose Automatic (recommended). I would also suggest that you recommend to the owner that they run Malwarebytes regularly, check for Java updates and remove old versions of Java when there is a new version installed. Regards Satchfan. Satchfan, Thank you for your help. I was able to run Kaspersky. I finally thought of trying to run it in Mozilla and that worked. I was able to get the Java certificate and allow it.

The scan came back clean. McAfee had already uninstalled combofix the moment it could get its claws into it. The computer was automatically set to install Microsoft updates- at that convenient time of 3 a.m (which I've adjusted). The extra downloads you may have seen were prompted by running Eusing Free Registry Cleaner. Both it and another registry scanner saw that a number of Microsoft updates didn't have an uninstaller properly loaded, so it deleted them for reinstall. My friends are really pleased at how great the computer is working. Thanks again.-Jcatsmom.